Contact Us
Have a Question? We’re here to help.
FAQs
Customer Care Contacts
Mon - Fri 10:00 a.m. - 4:00 p.m.
nemo@seatopia.fish
Social Media
At this time we are only using Instagram (@SEATOPIA) and Youtube. Please feel free to connect and share your #SEATOPIA stories with us online.
Press Inquires
We are always interested in hearing from creative, passionate, and driven individuals, whether you’re a freelance writer, chef, photographer, a media guru or anyone in between. Contact us at nemo@seatopia.fish.
Wholesale
For professional chefs, restaurant, food service or retail inquires, please contact: orders@Omegablue.us
Mailing Address
SEATOPIA, Inc.
4325 Glencoe Ave, Suite 11402
Marina del Rey, CA 90292
Do I need a subscription to purchase?
Yes, SEATOPIA is a monthly or bi-monthly subscription service. Based on your monthly subscriptions, our farm partners harvest specifically for Seatopia Collective members. Unlike commodity supply chains, your subscriptions enable our farm partners to grow organically and focus on quality as good stewards of the environment.
However you’re able to temporarily pause your subscription for up to 3 months or cancel at any time before your next order is billed. No hidden fees or penalties. You can also easily change your box size and your box frequency prior to billing period.
Is your seafood only farm-raised?
Yes, SEATOPIA only offers the highest quality, most sustainable, and tastiest farm-raised seafood from the handful of artisan farms we've come to know and trust. The saying, “all fish are created equal” could not be further from the truth. By working with truly sustainably farmed seafood, we can proactively and quantifiably know what the fish eat and mitigate pressure on the ocean's overfished wild stock populations.
Is your seafood wild-caught?
No, we do not offer any wild-caught seafood. To mitigate the effects of commercial overfishing, we are doing our part to introduce seafood lovers to the wonderful options of farm-raised only seafood by artisan aquaculturists who have resisted the quantity over quality model.
Is this safe to eat raw? Is it sushi-grade?
"Sushi" or "sashimi-grade" are common terms used to identify seafood considered “ready to be eaten raw”. However, there is no official, regulated standard for these terms. Many seafood lovers prefer the delicate textures, flavors, and full spectrum Omega-3 oils of raw seafood found in sushi, sashimi, carpaccio, crudo, and tiradito dishes. So how can you enjoy sushi with less risk?
Considerations for Choosing Raw Seafood:
The FDA cautions against consuming seafood raw, as it can harbor parasites, bacteria, and viruses that could potentially make consumers sick. However, according to the FDA, super-freezing seafood in a commercial sub-zero storage freezer (as we do with all raw SEATOPIA seafood) helps ensure parasites are destroyed and is required for many species of seafood to be consumed raw. Interestingly, the FDA Food Code exempts the super-freezing requirement for any aquaculture fish raised to Best Aquaculture Practices.
Nevertheless, our conservative lawyers suggest we don't publicly condone that SEATOPIA products be eaten raw without further preparation. Now again, as recommended by our lawyers:
Consuming raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.
Will my seafood arrive frozen?
Yes, your seafood will arrive frozen. We blast freeze all of our seafood at peak freshness to ensure the taste and texture is preserved in the same manner as the world's be sushi restaurants. We then carefully pack your order in a compostable insulated shipping box with biodegradable ice gel packs and dry ice to keep all of the items frozen. We also include a temperature sensor postcard in every box to provide confidence that your seafood remained frozen throughout its journey to your doorstep.
How do I read the temperature sensor card to know if the fish remained frozen during transit?
When you receive your shipment, you will find the temperature sensor postcard. There is a horizontal bar below the blue ON indicator. If this horizontal bar is white, then the fish remained frozen within the desired temperature. If the horizontal bar turns blue, please contact us immediately at nemo@seatopia.fish.
What if the order arrives partially defrosted?
If you would like to file a claim for defrosted product, you will have to provide photo or video evidence that quantifies at time of unboxing that the product was received and opened within 90 mins of delivery. As we track shipment and delivery timestamps via the UPS tracking information, if your shipment was timestamp delivered more than 90 mins prior to your time stamped video evidence showing the defrosted condition of the product, a refund will not be processed. Customer accepts full responsibility to monitor tracking information sent to your email address and or provided phone number SMS.
As we do not require a signature for delivery, if you are requesting that your shipment be sent to multi-unit dwellings, such as apartment buildings, it will be your responsibility ensure someone is home to receive the package at place the content in a freezer ASAP. Seatopia is not responsible for lost, stolen, or neglected packages. Orders are packed in an insulated thermal cooler with ice gel packs and dry ice. You will also find a temperature sensor postcard inside your cooler to quantify if your seafood was maintained at the right temperature.
What’s the best way to thaw frozen seafood and how long does it typically take to thaw?
For optimal preservation of texture, we suggest that you remove the seafood from its vacuum-sealed bag, wrap it in clean paper towels, place it in the refrigerator letting it thaw overnight (approximately 6-8 hours per pound), then changing the paper towels and patting dry before use. If you're in a hurry, you can place your seafood in a sealed bag and immerse it in cool water until thawed (approximately 1-2 hours).
How should I safely handle dry ice?
If your box still contains dry ice, be sure to handle with care and keep out of reach of children. Use protective equipment such as gloves, towels or oven mitts to protect your skin. Handling dry ice with your bare hands may cause your skin to burn. Follow the instructions provided in our box.
Where does your seafood come from?
Please click on our sourcing page to find out more information about our artisan farmers.
Do you use hormones or antibiotics to feed your seafood?
No. Working directly with individual farms as apposed to buying through commodity markets, our farm partners are able to prioritize high quality omega-rich, algae-based feeds, over low cost less bio-available feeds used by feed-lot farms. As a result, the fish are healthier and do not require preventative antibiotics or hormones which have become synonymous with commodity feed-lot farms.
When will you add more seafood options to your boxes?
We will continue to add more variety every season. We’re super focused on getting feedback from our Seatopia Collective members that will help shape our ever-changing curation. Please let us know what you like and what you would like to see.
When will you offer smaller or larger subscription boxes?
We currently offer 12, 18, and 24 servings boxes. We may offer larger subscriptions in the future. Of course, you can also increase the frequency of your subscription to twice per month if you need more.
Are there discounts available for subscriptions?
Yes, we offer both a one-time purchase and subscription option. For subscriptions, you’ll receive a 15% discount.
Is shipping included in the retail price?
It is not. Currently, we only have one warehouse on the West Coast as such we use UPS Priority Overnight "Carbon Neutral" shipping with zero mark up offering you the best rates available for priority overnight shipment. Overtime our rates will come down as we scale the volume of our orders and add additional warehouses.
How frequently do you ship and how long does shipping take?
By default, all Seatopia orders will ship on Tuesday or Wednesday the week after your credit card is processed.
If you have a paid yet unfulfilled order in the queue, we will be shipping your order this coming Tuesday or Wednesday, unless you reply before Monday to reschedule.
All shipments currently ship overnight to ensure your SEATOPIA box arrives at the desired temperature to ensure your seafood remains frozen.
Do you ship across the USA?
Yes, we are now offering shipping to all 50 states using UPS Priority Overnight for shipping next day to ensure our seafood stay frozen and arrive to your doorstep in optimal condition.
Can I use a PO Box as my shipping address?
No, you cannot use a PO Box as our shipping carrier does not deliver to PO Box addresses.
What type of payments do you accept?
We accept Visa, MasterCard, and Paypal
How do I track my order?
We provide a tracking # via email after the order has shipped. You can also view the status of your order online by clicking on My Account and My Orders.
Does somebody need to be home to receive the delivery?
It’s not necessary for someone to physically be present at the time of delivery but we recommend that you or someone at your residence plan to pick up the box between the hours of 1 pm to 5 pm. If there’s a conflict, you can change your delivery date but this must be done before the billing period.
How do I contact customer service?
You can contact us at nemo@seatopia.fish for any inquiries you may have. Nemo will be ready to answer questions much faster than it took to find his way home. =)
Can I make changes after I’ve been billed?
Once the box has been billed, it’s too late to make any changes. We do not offer refunds or exchanges after the order is placed.
How do I make changes (pause, skip, cancel, change size, or frequency) to my subscription?
Easy, just go to Manage Subscriptions and make any changes necessary. You will be able to add product, make edits (quantity, update payment method, etc.), swap serving box size, skip, and cancel.
To skip a shipment, go to Manage Subscriptions, then click cancel, choose the reason, "I already have more than I need" and then you can click on "Skip Next Charge" and it'll skip a shipment for you.
Of course, you can email nemo@seatopia.fish and our friendly staff will assist you with your needs.
How do I gift a box for a friend or family member?
Easy. If you already have an account, just add the product you want to gift to the cart and enter in their shipping address and follow the next steps. You won't be able to place an order for yourself and for a friend at the same time. Just complete your checkout first and then go through the same process and enter in your friend's shipping address and you'll be able to complete the gifting process.
Do you offer any recipes for your seafood?
Yes, we have recipes for all of our seafood and will continue to add more along the way. We will also continue to release cooking videos from our chef friends showing simple and unique recipes highlighting fresh seafood and ingredients that can be made in the comfort of your home with friends and family.
Materials and their disposal
Seatopia’s mission from the beginning has been to reduce waste and package seafood with zero conventional petroleum plastic. We are doing the best we can to be as sustainable as possible given the options available to us. The sustainable Vericooler insulation that we originally used has gone out of business, and we now offer a great alternative called Green Cell Foam. In addition to updating the insulation, the composable bags used to package the seafood are now being discontinued and we are updating to the next best sustainable option. As we undergo this change, you may receive shipments with a combination of the two types of bags. We continue to seek out the most sustainable packaging available on the market and will update our packaging as these materials become available.
Shipping Box- 100% post consumer waste. Please recycle.
Insulation- thin plastic film and biodegradable, US grown corn starch-based foam.
Cut open the film and pull out the foam panels. Recycle the film. Once the foam and film are separated, you’re able to dispose of Green Cell Foam as you choose! The foam is compostable in any residential or commercial compost facility. The bio-based packaging foam will decompose in 60 days or less when in a moist soil environment. The foam also dissolves in water— it even decomposes in seawater and freshwater! The foam burns cleanly and safely in fireplaces, firepits and power plants.
*New - Reusable Organic Cotton Canvas Bags
Post cards and brochure- 100% hemp paper. Made in the USA. This is the first commercially milled 100% hemp paper to be produced in the USA in more than a century. This paper is produced with no toxic chemicals and is an eco-friendly alternative to wood based paper. Please recycle.
Freezer Safe Vaccum-Seal Seafood Bags- VARIABLE Please check each bag individually: Compostable bags are labeled COMPOSTABLE. Please place those bags in a compost
Due to supply chain issues, we also now use a biobased (sugarcane) plastic bag. They will be labeled as BioVac or PlantBased Recyclable. These do NOT say compostable on the packaging and are suitable for recycling in either #2, #4, or soft plastic streams, these are not compostable.
Alternatively some of the bags we use are simply: Recyclable. These bag will need to be cleaned of any residual oil or fish and placed in either #2, #4, or soft plastic streams. They are readily recyclable, as long as the material is clean and dry.
Compostable Earthboard backers- These seafood backers are recyclable, compostable and
plastic-free.
Biodegradable Cold Packs- Sealed biodegradable plastic pouch with gel refrigerant made with non-toxic ingredients listed as FDA GRAS. In a landfill setting, the biodegradable pack will start to break down in 18 months. Dispose in the trash.
Learn more about our new materials with these links:
https://groundedpackaging.co/materials/recyclable-biobased-transparent-laminate https://greencellfoam.com/green-cell-foam
https://fieldandfare.co.uk/store/p12/earthboard-recyclable-plastic-free-compostable.html#/
Helpful links
We provide a tracking # via email after the order has shipped. You can also view status of your order online by clicking on My Account and My Orders.