Have a Question? We’re here to help.
Customer Care Contacts
PHONES: Mon – Fri 10:00 a.m. 4:00 p.m. (PST)
CHAT: Mon - Fri 10:00 a.m. - 4:00 p.m.
CALL US: 1 (818) 646-4251
We are always interested in hearing from creative, passionate, and driven individuals, whether you’re a freelance writer, chef, photographer, a media guru or anyone in between. Contact us at firstname.lastname@example.org.
For professional chefs, restaurant, food service or retail inquires, please contact: orders@Omegablue.us
4325 Glencoe Ave, Suite 11402
Marina del Rey, CA 90292
Do I need a subscription to purchase?
Yes, SEATOPIA is a monthly or bi-monthly subscription service. Based on your monthly subscriptions, our farm partners harvest specifically for Seatopia Collective members. Unlike commodity supply chains, your subscriptions enable our farm partners to grow organically and focus on quality as good stewards of the environment.
However you’re able to temporarily pause your subscription for up to 3 months or cancel at any time before your next order is billed. No hidden fees or penalties. You can also easily change your box size and your box frequency prior to billing period.
Is your seafood only farm-raised?
Yes, SEATOPIA only offers the highest quality, most sustainable, and tastiest farm-raised seafood from the handful of artisan farms we've come to know and trust. The saying, “all fish are created equal” could not be further from the truth. By working with truly sustainably farmed seafood, we can proactively and quantifiably know what the fish eat and mitigate pressure on the ocean's overfished wild stock populations.
Is your seafood wild-caught?
No, we do not offer any wild-caught seafood. To mitigate the effects of commercial overfishing, we are doing our part to introduce seafood lovers to the wonderful options of farm-raised only seafood by artisan aquaculturists who have resisted the quantity over quality model.
Is this safe to eat raw? Is it sushi-grade?
"Sushi" or "sashimi-grade" are common terms used to identify seafood considered “ready to be eaten raw”. However, there is no official, regulated standard for these terms. Many seafood lovers prefer the delicate textures, flavors, and full spectrum Omega-3 oils of raw seafood found in sushi, sashimi, carpaccio, crudo, and tiradito dishes. So how can you enjoy sushi with less risk?
Considerations for Choosing Raw Seafood:
The FDA cautions against consuming seafood raw, as it can harbor parasites, bacteria, and viruses that could potentially make consumers sick. However, according to the FDA, super-freezing seafood in a commercial sub-zero storage freezer (as we do with all raw SEATOPIA seafood) helps ensure parasites are destroyed and is required for many species of seafood to be consumed raw. Interestingly, the FDA Food Code exempts the super-freezing requirement for any aquaculture fish raised to Best Aquaculture Practices.
Nevertheless, our conservative lawyers suggest we don't publicly condone that SEATOPIA products be eaten raw without further preparation. Now again, as recommended by our lawyers:
Consuming raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.
Will my seafood arrive frozen?
Yes, your seafood will arrive frozen. We blast freeze all of our seafood at peak freshness to ensure the taste and texture is preserved in the same manner as the world's be sushi restaurants. We then carefully pack your order in a compostable insulated shipping box with biodegradable ice gel packs and dry ice to keep all of the items frozen. We also include a temperature sensor postcard in every box to provide confidence that your seafood remained frozen throughout its journey to your doorstep.
How do I read the temperature sensor card to know if the fish remained frozen during transit?
When you receive your shipment, you will find the temperature sensor postcard. There is a horizontal bar below the blue ON indicator. If this horizontal bar is white, then the fish remained frozen within the desired temperature. If the horizontal bar turns blue, please contact us immediately at email@example.com.
What if the order arrives partially defrosted?
Orders are packed in an insulated thermal cooler with ice gel packs and dry ice. You will also find a temperature sensor postcard inside your cooler to quantify if your seafood was maintained at the right temperature. If the seafood arrives partially thawed, take a photo of the temperature card which will confirm if it still is safe to store in your freezer upon receipt. If there are any concerns, please contact us at firstname.lastname@example.org as we’re here to assist you.
What’s the best way to thaw frozen seafood and how long does it typically take to thaw?
For optimal preservation of texture, we suggest that you remove the seafood from its vacuum-sealed bag, wrap it in clean paper towels, place it in the refrigerator letting it thaw overnight (approximately 6-8 hours per pound), and changing the paper towels and patting dry before use. If you're in a hurry, you can place your seafood in a sealed bag and immerse it in cool water until thawed (approximately 1-2 hours).
How should I safely handle dry ice?
If your box still contains dry ice, be sure to handle with care and keep out of reach of children. Use protective equipment such as gloves, towels or oven mitts to protect your skin. Handling dry ice with your bare hands may cause your skin to burn. Follow the instructions provided in our box.
Where does your seafood come from?
Please click on our sourcing page to find out more information about our artisan farmers.
Do you use hormones or antibiotics to feed your seafood?
No. Working directly with individual farms as apposed to buying through commodity markets, our farm partners are able to prioritize high quality omega-rich, algae-based feeds, over low cost less bio-available feeds used by feed-lot farms. As a result, the fish are healthier and do not require preventative antibiotics or hormones which have become synonymous with commodity feed-lot farms.
When will you add more seafood options to your boxes?
We will continue to add more variety every season. We’re super focused on getting feedback from our Seatopia Collective members that will help shape our ever-changing curation. Please let us know what you like and what you would like to see.
When will you offer smaller or larger subscription boxes?
We currently offer 12, 18, and 24 servings boxes. We may offer larger subscriptions in the future. Of course, you can also increase the frequency of your subscription to twice per month if you need more.
Are there discounts available for subscriptions?
Yes, we offer both a one-time purchase and subscription option. For subscriptions, you’ll receive a 15% discount.
Is shipping included in the retail price?
Currently, we only have one warehouse on the West Coast as such we can offer free expedited overnight "Carbon Neutral" shipping in California. Outside of CA, we use UPS Priority Overnight "Carbon Neutral" shipping with zero mark up offering you the best rates available for priority overnight shipment. Overtime our rates will come down as we scale the volume of or orders and add additional warehouses.
How frequently do you ship and how long does shipping take?
We only deliver twice per month, coinciding with the New and Full Moon. Aligning our deliveries with the lunar calendar helps tune our collective connection to nature's rhythms. All shipments currently ship overnight to ensure your SEATOPIA box arrives at the desired temperature to ensure your seafood remains frozen.
Upcoming Seatopia Lunar Shipments
July 20th shipment for July 21st delivery
Aug 10th shipment for Aug 11th delivery
Aug 24th shipment for Aug 25th delivery
Sep 7th shipment for Sep 8th delivery
Sep 21st shipment for Sep 22nd delivery
Q4 Delivery Schedule
Oct 5th shipment for Oct 6th delivery
Oct 19th shipment for Oct 20th delivery
Nov 3rd shipment for Nov 4th delivery
Nov 17th shipment for Nov 18th delivery
Dec 1st shipment for Dec 2nd delivery
Dec 15th shipment for Dec 16th delivery
Do you ship across the USA?
Yes, we are now offering shipping to all 50 states. California, Nevada, and Arizona orders use overnight shipping via a regional carrier along with the option of FedEx Priority Overnight. The other 47 states use FedEx Priority Overnight for shipping next day to ensure our seafood stay frozen and arrive to your doorstep in optimal condition.
Can I use a PO Box as my shipping address?
No, you cannot use a PO Box as our shipping carrier does not deliver to PO Box addresses.
What type of payments do you accept?
We accept Visa, MasterCard, and Paypal
How do I track my order?
We provide a tracking # via email after the order has shipped. You can also view the status of your order online by clicking on My Account and My Orders.
Does somebody need to be home to receive the delivery?
It’s not necessary for someone to physically be present at the time of delivery but we recommend that you or someone at your residence plan to pick up the box between the hours of 1 pm to 5 pm. If there’s a conflict, you can change your delivery date but this must be done before the billing period.
How do I contact customer service?
You can contact us at email@example.com for any inquiries you may have. Nemo will be ready to answer questions much faster than it took to find his way home. =)
Can I make changes after I’ve been billed?
Once the box has been billed, it’s too late to make any changes. We bill our customers 2 business days before the stated ship dates so please plan ahead if you want to make any changes.
How do I make changes (pause, skip, cancel, change size, or frequency) to my subscription?
Easy, just go to Manage Subscriptions and make any changes necessary. You will be able to add product, make edits (quantity, update payment method, etc.), swap serving box size, skip, and cancel.
To skip a shipment, go to Manage Subscriptions, then click cancel, choose the reason, "I already have more than I need" and then you can click on "Skip Next Charge" and it'll skip a shipment for you.
Of course, you can email firstname.lastname@example.org and our friendly staff will assist you with your needs.
How do I gift a box for a friend or family member?
Easy. If you already have an account, just add the product you want to gift to the cart and enter in their shipping address and follow the next steps. You won't be able to place an order for yourself and for a friend at the same time. Just complete your checkout first and then go through the same process and enter in your friend's shipping address and you'll be able to complete the gifting process.
Do you offer any recipes for your seafood?
Yes, we have recipes for all of our seafood and will continue to add more along the way. We will also continue to release cooking videos from our chef friends showing simple and unique recipes highlighting fresh seafood and ingredients that can be made in the comfort of your home with friends and family.
We provide a tracking # via email after the order has shipped. You can also view status of your order online by clicking on My Account and My Orders.
If at anytime you need to pause your subscription, simply login to your My Account > Manage Subscriptions > Pause Subscription and let us know for how long.