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Frequently Asked Questions (FAQ's)

  • Do I need a subscription to purchase from Seatopia?
    • Yes, Seatopia is a monthly or bi-monthly subscription service. You’re able to temporarily pause your subscription for up to 3 months or cancel at any time before your next order is billed. No hidden fees or penalties. You can also easily change your box size and your box frequency prior to billing period.
  • Is your seafood only farm-raised?
    • Yes, Seatopia only offers the highest quality, most sustainable, and tastiest farm-raised seafood.  The saying, “all fish are created equal” could not be further from the truth.  By only working with truly sustainably farmed seafood, we can proactively and quantifiably mitigate pressure on the ocean's overfished wild stock populations.
  • Is your seafood wild-caught?
    • No, we do not offer any wild-caught seafood.  To prevent commercial overfishing from occurring, we are doing our part to introduce seafood lovers to the wonderful options of farm-raised only seafood by artisan aquaculturists who have resisted the quantity over quality philosophy.
    • Where does your seafood come from?
      • Please click on our sourcing page to find out more information about our artisan farmers.
    • Do you use any hormones or antibiotics to feed your seafood?
      • Zero.  What makes our chosen farms so special is the careful attention they place on what they feed their fish.  Our farms focus on innovative, algae-based feeds resulting in some of the industry’s best feed conversion ratios.
    • When will you add more seafood options to your boxes?
      • Seatopia will continue to add more variety each month.  We’re super focused on getting feedback from our Seatopia Collective members that will help shape our ever-changing curation. 
    • When will you offer smaller or larger subscription boxes?
      • We currently offer 12, 18, and 24 servings boxes.  We may offer larger subscriptions in the future.  Of course, you can also increase the frequency of your subscription to twice per month if you can’t get enough of Seatopia.
    • Are there discounts available for subscriptions?
      • Yes, we offer a one-time purchase and subscription options.  For subscriptions, you’ll receive a 15% discount.
    • What kind of materials do you use in your various packaging?
      • Please go to our sustainability page for more information on our sustainability efforts.  We’re not perfect (yet), but we are working earnestly to reduce our and your carbon footprint through our carefully sourced compostable, biodegradable, and recyclable packaging materials.  Also, just by simply eating more seafood, you’re doing your part to reduce carbon emissions relative to land-based protein.
      • Note: We’re not 100% plastic-free yet but working hard to get there.  You’ll notice in your box an item or two that might not be Seatopia-branded.  These smoked products are not yet meeting our sustainability criteria so please don’t discard this packaging in your compost bin.
    • Is shipping included in the retail price?
      • No.  We use UPS priority overnight with no mark up on shipping.
    • How frequently do you ship and how long does shipping take?
      • Unlike most subscription boxes, we only deliver on Tuesdays, Wednesdays and Thursdays.  All shipments ship overnight to ensure your Seatopia box arrives at the desired temperature to ensure your seafood remains frozen.
    • When will you ship USA?
      • We are now shipping nationwide in the USA. Canada, Australia and all of Europe are of interest in the nearish future.  Click on our newsletter sign up page to receive updates on new states we add to our shipping destinations.
    • Can I use a PO Box as my shipping address?
      • No, you cannot use a PO Box as our shipping carrier does not deliver to PO Box addresses.
    • What type of payments do you accept?
      • We accept Visa, MasterCard, Paypal, and xxxxx.
    • Will my seafood arrive frozen?
      • Yes, your seafood will arrive frozen.  We blast freeze all of our seafood at peak freshness to ensure the taste and texture is preserved.  We include biodegradable ice gel packs and dry ice to keep all of the items frozen.  We also include a temperature sensor postcard in every box to provide confidence that your seafood remained frozen throughout its journey to your doorstep.
    • How do I read the temperature sensor card to know if the fish remained frozen during transit?
      • When you receive your shipment, you will find the temperature sensor postcard.  There is a horizontal bar below the blue ON indicator.  If this horizontal bar is white, then the fish remained frozen within the desired temperature.  If the horizontal bar turns blue, please contact us immediately at nemo@seatopia.fish.
    • What if the order arrives partially defrosted?
      • Orders are packed in an insulated thermal cooler with ice gel packs and dry ice.  You will also find a temperature sensor postcard inside your cooler to ensure your seafood is maintained at the right temperature. If the seafood arrives partially thawed, it is safe to store in your freezer upon receipt. If there are any concerns, please contact us at nemo@seatopia.fish as we’re here to assist you.
    • What’s the best way to thaw frozen seafood and how long does it typically take to thaw?
      • We suggest that you remove the seafood from its vacuum-sealed bag and either place your seafood in the refrigerator letting it thaw overnight (approximately 6-8 hours per pound), or placing the seafood in a sealed plastic bag and immersing it in cool water on your countertop (approximately 2 hours).  
    • How should I safely handle dry ice?
      • If your box still contains dry ice, be sure to handle with care and keep out of reach of children. Use protective equipment such as gloves, towels or oven mitts to protect your skin.  Handling dry ice with your bare hands may cause your skin to burn.  Follow the instructions provided in our box.
    • How do I track my order?
      • We provide a tracking # via email after the order has shipped.
    • Does somebody need to be home to receive the delivery?
      • It’s not necessary for someone to physically be present at the time of delivery but we recommend that you or someone at your residence plan to pick up the box between the hours of 1 pm to 5 pm.  If there’s a conflict, you can change your delivery date but this must be done before the billing period.
    • How do I contact customer service?
      • You can contact us at nemo@seatopia.fish for any inquiries you may have.  Nemo will be ready to answer questions much faster than it took to find his way home
    • Can I make changes after I’ve been billed?
      • Once the box has been billed, it’s too late to make any changes.  We bill our customers 2 business days before the stated ship dates so please plan ahead if you want to make any changes.
    • How do I make changes (pause, cancel, change size, or frequency) to my subscription?
      • Easy, just go to Manage Subscriptions and make any changes necessary. You will be able to add product, make edits (quantity, delivery schedule, update payment method, etc.), swap serving box size, and cancel.
    • How do I gift a box for a friend or family member?
      • Easy.  If you already have an account, just add the product you want to gift to the cart and enter in their shipping address and follow the next steps.  You won't be able to place an order for yourself and for a friend at the same time.  Just complete your checkout first and then go through the same process and enter in your friend's shipping address and you'll be able to complete the gifting process.
    • Do you offer any recipes for your seafood?
      • Yes, we have recipes for all of our seafood and will continue to add more along the way.  We will also continue to release cooking videos from our chef friends showing simple and unique recipes highlighting fresh seafood and ingredients that can be made in the comfort of your home with friends and family.