Terms & Conditions

Seatopia takes great responsibility and pride when shipping our seafood boxes to you. Every order is hand-packed and handled with care so that it will arrive at your door in great condition and at the optimal temperature. We ship our seafood frozen in order to maintain quality and freshness. Please keep the seafood frozen and defrost in the fridge for approximately 8 hours before use.

Shipping

Seatopia orders will ship on Tuesday or Wednesday the week after your credit card is processed.

Shipments can be rescheduled for a future week, however delivery is not guaranteed for an exact day of the week. When ready to ship, UPS Priority tracking information will be sent via email (and or SMS) with tentative delivery on Wednesday or Thursday (generally before 1PM). As always, UPS provides live tracking information with an approximate delivery window but there is no exact time slot.

If you don’t receive a confirmation email, please contact us immediately at nemo@seatopia.fish.

As do not require a signature for delivery, if you are requesting that your shipment be sent to multi-unit dwellings, such as apartment buildings, it will be your responsibility ensure someone is home to receive the package at place the content in a freezer ASAP. Seatopia is not responsible for lost, stolen, or neglected packages.

We are unable to replace items due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside, and we are not responsible if your packaged is delivered but neglected and results the contents melting. Every shipment is delivered in an insulated shipping box with frozen gel packs and dry-ice to ensure the content remain frozen in transit. However if your shipment is neglected for more than 90 mins or left in direct sunlight causing the contents to defrost, again this is not our responsibility. Every delivery is preempted with tracking information sent to your email address and if provided a text message is sent that will alert you to the time of delivery. We also track this information with shipment and delivery time stamps.

If you are would like to file a claim for defrosted product, you will have to provide video evidence that quantifies at time of unboxing that the product was received and opened within 90 mins of delivery. Again we also track shipment and delivery timestamps via the UPS tracking information. If your shipment was timestamp delivered more than 90 mins prior to your time stamped video evidence showing the defrosted condition of the product, a refund will not be processed. Customer accepts full responsibility to monitor tracking information sent to your email address and or provided phone number SMS.

We cannot ship to P.O. Boxes, APO, or FPO addresses. We currently ship nation wide in the United States with the exception of Hawaii, Alaska, and Guam or Puerto Rico. We do not ship internationally.

Dry Ice
The Seatopia Collective seafood box will arrive frozen in a box containing dry ice. Please handle dry ice with thick gloves, towel, or oven mitts. It can cause serious injury if touched with bare hands or skin. Do not eat or consume dry ice. To dispose of the dry ice safely, allow it to evaporate inside an open container away from the reach of children and pets.

Please defrost the seafood in the refrigerator for approximately 8 hours before preparing. After seafood is defrosted, we do not recommend refreezing. Consume seafood in 1-2 days after fully thawed.

Cancellation/Change Order
Cancellation, order change, address change need to be advised to Seatopia before each billing period. We will not be able to change the delivery address, content, or recipient information once we ship out your Seatopia box.

Refunds or Exchanges
We do everything possible to ship according to schedule, but are not responsible for deliveries that are delayed due to weather or “Acts of God.” We do not offer refunds or exchanges after the order is placed.

Please note that we will not assume responsibility for any incorrect or incomplete addresses provided to us.

Please inspect your package immediately upon receipt. All claims must be filed within 24 hours of receipt and include timestamped video proof of claim. We will not assume any responsibility for any seafood that becomes unusable because of failure to follow instructions (in the package or on our website) by the recipient nor any lost or stolen deliveries once the seafood is delivered.

With that said, we want to give you the most delightful experience possible, so if you made an error in the ordering process, please email us right away at nemo@seatopia.fish. Office hours are Monday - Friday between 10 am – 4 pm PST.