Terms & Conditions
Terms & Conditions
Seatopia takes great responsibility and pride when shipping our seafood boxes to you. Every order is hand-packed and handled with care so that it will arrive at your door in great condition and at the optimal temperature. We ship our seafood frozen in order to maintain quality and freshness. Please keep the seafood frozen and defrost in the fridge for approximately 8 hours before use.
Deliveries are only made twice per month in line with the full moon and new moon (around the 1st and 15th of each month but varies depending on the lunar calendar). Seatopia will email you a tracking number after the order has shipped. All shipments currently ship overnight to ensure your Seatopia box arrives at the desired temperature to ensure your seafood remains frozen. If you don’t receive a confirmation email, please contact us immediately at firstname.lastname@example.org.
To check the status of your delivery, please refer to your tracking number and correlating service provider. Seatopia is not responsible for lost or stolen packages.
Orders sent to multi-unit dwellings, such as apartment buildings, may not be released unless someone is home to accept them. We do not require a signature for delivery.
We are unable to replace items due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside, and we are not responsible for the times received and not opened.
We cannot ship to P.O. Boxes, APO, or FPO addresses. We ship currently to 3 Western states (California, Arizona, and Nevada) in the United States only. We do not ship to Hawaii, Alaska, and Guam. We do not ship internationally.
The Seatopia Collective seafood box will arrive frozen in a box containing dry ice. Please handle dry ice with thick gloves, towel, or oven mitts. It can cause serious injury if touched with bare hands or skin. Do not eat or consume dry ice. To dispose of the dry ice safely, allow it to evaporate inside an open container away from the reach of children and pets.
Please defrost the seafood in the refrigerator for approximately 8 hours before preparing. After seafood is defrosted, we do not recommend refreezing. Consume seafood in 1-2 days after fully thawed.
Cancellation, order change, address change need to be advised to Seatopia before each billing period. We will not be able to change the delivery address, content, or recipient information once we ship out your Seatopia box.
Refunds or Exchanges
We do everything possible to ship according to schedule, but are not responsible for deliveries that are delayed due to weather or “Acts of God.” We do not offer refunds or exchanges after the order is placed.
Please note that we will not assume responsibility for any incorrect or incomplete addresses provided to us.
Please inspect your package immediately upon receipt. All claims must be filed within 24 hours of receipt. We will not assume any responsibility for any seafood that becomes unusable because of failure to follow instructions (in the package or on our website) by the recipient nor any lost or stolen deliveries once the seafood is delivered.
With that said, we want to give you the most delightful experience possible, so if you made an error in the ordering process, please email us right away at email@example.com. Office hours are Monday - Friday between 10 am – 4 pm PST.