Orders Placed After 12PM PST 10/15 to be delivered with our Full Moon Harvest on 11/18

Terms & Conditions

Terms & Conditions

Seatopia takes great responsibility and pride when shipping our seafood boxes to you. Every order is hand-packed and handled with care so that it will arrive at your door in great condition and at the optimal temperature. We ship our seafood frozen in order to maintain quality and freshness. Please keep the seafood frozen and defrost in the fridge for approximately 8 hours before use.

Shipping
Deliveries are only made once per month in line with the full moon. Seatopia will email you a tracking number after the order has shipped.  If you included a cell phone number with you order an SMS message will also be sent up on delivery.  All shipments currently ship via UPS priority overnight to ensure your Seatopia box is not in transit more than 12 hours and that the content are kept at the desired temperature to ensure your seafood remains frozen. If you don’t receive a confirmation email, please contact us immediately at nemo@seatopia.fish. 

To check the status of your delivery, please refer to your tracking number and correlating service provider. 

As do not require a signature for delivery, if you are requesting that your shipment be sent to multi-unit dwellings, such as apartment buildings, it will be your responsibility ensure someone is home to receive the package at place the content in a freezer ASAP. Seatopia is not responsible for lost, stolen, or neglected packages. 

We are unable to replace items due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside, and we are not responsible if your packaged is delivered but neglected and results the contents melting.  Every shipment is delivered in an insulated shipping box with frozen gel packs and dry-ice to ensure the content remain frozen in transit. However if your shipment is neglected for more than 90 mins or left in direct sunlight causing the contents to defrost, again this is not our responsibility.  Every delivery is preempted with tracking information sent to your email address and if provided a text message is sent that will alert you to the time of delivery.  We also track this information with shipment and delivery time stamps.  

If you are would like to file a claim for defrosted product, you will have to provide video evidence that quantifies at time of unboxing that the product was received and opened within 90 mins of delivery.  Again we also track shipment and delivery timestamps via the UPS tracking information.   If your shipment was timestamp delivered more than 90 mins prior to your time stamped video evidence showing the defrosted condition of the product, a refund will not be processed.  Customer accepts full responsibility to monitor tracking information sent to your email address and or provided phone number SMS.


We cannot ship to P.O. Boxes, APO, or FPO addresses. We ship currently to 3 Western states (California, Arizona, and Nevada) in the United States only. We do not ship to Hawaii, Alaska, and Guam. We do not ship internationally. 

Dry Ice
The Seatopia Collective seafood box will arrive frozen in a box containing dry ice. Please handle dry ice with thick gloves, towel, or oven mitts. It can cause serious injury if touched with bare hands or skin. Do not eat or consume dry ice. To dispose of the dry ice safely, allow it to evaporate inside an open container away from the reach of children and pets.

Please defrost the seafood in the refrigerator for approximately 8 hours before preparing. After seafood is defrosted, we do not recommend refreezing. Consume seafood in 1-2 days after fully thawed.

Cancellation/Change Order
Cancellation, order change, address change need to be advised to Seatopia before each billing period.  We will not be able to change the delivery address, content, or recipient information once we ship out your Seatopia box.

Refunds or Exchanges
We do everything possible to ship according to schedule, but are not responsible for deliveries that are delayed due to weather or “Acts of God.” We do not offer refunds or exchanges after the order is placed.

Please note that we will not assume responsibility for any incorrect or incomplete addresses provided to us.

Please inspect your package immediately upon receipt. All claims must be filed within 24 hours of receipt and include timestamped video proof of claim.  We will not assume any responsibility for any seafood that becomes unusable because of failure to follow instructions (in the package or on our website) by the recipient nor any lost or stolen deliveries once the seafood is delivered.

If you are would like to file a claim for defrosted product, you will have to provide video evidence that quantifies at time of unboxing that the product was received and opened within 90 mins of delivery.  Again we also track shipment and delivery timestamps via the UPS tracking information.   If your shipment was timestamp delivered more than 90 mins prior to your time stamped video evidence showing the defrosted condition of the product, a refund will not be processed.  Customer accepts full responsibility to monitor tracking information sent to your email address and or provided phone number SMS.


With that said, we want to give you the most delightful experience possible, so if you made an error in the ordering process, please email us right away at nemo@seatopia.fish. Office hours are Monday - Friday between 10 am – 4 pm PST.